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How Do I Choose The Right Insolvency Trustee?

How Do I Choose The Right Insolvency Trustee?

Insolvency Trustee TorontoWhat should you look for when you need help from an Insolvency Trustee? What should be on your checklist when you’re searching for a debt relief professional? And are there any differences between Trustees and how they run their practices?

We feel you should look for the same things in an Insolvency Trustee that you would look for in any other qualified professional:

  • Training and education
  • Accreditation
  • Reliability, and
  • A solid track record


More importantly, when dealing with people, the Insolvency Trustee you select must have the ability to see beyond the numbers — to the human being who is in a delicate emotional state.

As the event of filing for a Consumer Proposal or a Bankruptcy is a highly-emotional event, one additional factor you should look for is a professional Trustee who understands the emotions you are experiencing and can help guide you through this difficult period. We have a history of treating our clients with dignity and respect.

A Licensed Insolvency Trustee is a well trained, highly qualified, regulated professional who has been licensed by the Federal Government of Canada to help the “honest but unfortunate debtor” (as defined by the Bankruptcy Insolvency Act) find the right solution to financial problems.

Customer Satisfaction: A Priority

While it’s true that all Insolvency Trustees provide access to the same bankruptcy laws and protection rights, the level of service provided is equally important. How many office locations does a Trustee have? (we have 50+ across Ontario). How many Insolvency Trustees are on staff (we have over 20 Trustees).

You should also determine how many years the Insolvency Trustee has been operating (Alan Farber launched our firm more than 35 years ago). And when you call, do you get a real human being on the line, or the voice mail? In other words, how responsive is the Insolvency Trustee and his staff to your enquiries and questions? (we have our Customer Service Centre staff answering our information hotline six day a week, every week).

The Right Insolvency Trustee For You

Let’s take a quick look at some of the other key things you need to ensure your Insolvency Trustee is able to offer you, so that you can feel confident that he or she is the right professional to assist you with your debt:

  • An Insolvency Trustee should offer you sufficient information about all debt relief options available to you, so that you can make an informed decision.
  • Never pressure you to accept his recommendations. Ultimately, it’s your decision which action you’ll take to get out of debt.
  • When dealing with any professional, it’s important to get references from family, friends or coworkers who might have used the Trustee before.
  • Make sure the Trustee fully understands your concerns and has experience dealing with similar situations.


It’s essential that you feel comfortable working with your Insolvency Trustee, and that he or she is responsive, helpful, empathetic and treats you with dignity in a non-judgmental manner. After all, your Trustee will be guiding you through a very challenging period in your life.

If you feel we can help you dig yourself out of the debt hole you find yourself in, please contact us today toll-free at (844) 507-7526, or online by filling in the form below for a free consultation. We have a long history of treating our clients with dignity and respect, recommending practical debt solutions that are tailored to fit your specific situation.