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AODA Policy

Accessibility for Ontarians with Disabilities Act (AODA) Policy Statement

Farber is committed to the provision of goods and services to people with disabilities in a manner consistent with the principles of dignity, independence, integration, and equal opportunity. Furthermore, such goods and services will be provided in accordance with the spirit and intent of all applicable legislation including the AODA, the Ontario Human Rights Code, the Occupational Health and Safety Act, and the Ontario Building Code Act.



For the purpose of this policy, the term “disability” includes:


For the purposes of this policy, the term “employee” refers to any person regarding whom Farber pays wages or a salary, has control over their assigned work and has a right to control the details of their work. This includes, but is not limited to:

Service Animal:

For the purposes of this policy, an animal is a service animal for a person with a disability:

Support Person:

For the purposes of this policy, a “support person” is a person who accompanies a person with a disability in order to help with communication, mobility, personal care or medical needs or with access to goods or services. The support person could be a paid personal support worker, a volunteer, a friend or a family member. He or she does not necessarily need to have special training or qualifications.

Operating Principles

Accessible Communication:

Farber and its employees will communicate with people with disabilities in ways that take into account each person’s particular disability.

Service Animals and Support Persons:

Unless otherwise prohibited by law, persons with disabilities will be permitted to be accompanied by a service animal or a support person:

Where a support person accompanying a person with a disability is required to pay an admission fee to enter our premises, notice of the amount of this fee will be provided in advance of their visit.

Assistive Devices:

Farber is committed to serving people with disabilities who use assistive devices. We will endeavour to become familiar with the various assistive devices used by people with disabilities and will be flexible in facilitating their use by people with disabilities to access our goods and services

Disruption in Service:

Farber will post timely public notice of a current or anticipated disruption in any facilities or services we provide to enable people with disabilities to access our services. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.


Farber will provide training to:

This training will be provided within the first two weeks of when the individual commences performing duties for Farber, additional training will be provided within six (6) weeks of any revisions made to this policy and/or related procedures and practices.

Such training will include the following:

Feedback Process:

Farber will establish a process for receiving and responding to feedback from anyone about the manner in which it provides goods or services to persons with disabilities. Information about this process will be made readily available to the public.

The feedback process will permit persons to provide their feedback in person, by telephone, in writing, or by delivering an electronic text by e-mail or on diskette or otherwise.

The feedback process will specify the actions to be taken by Farber in the event that a complaint is received. A response will be provided to the person making the complaint within three (3) working days.

Emergency Response:


Farber is responsible for reviewing this Policy annually and recommending amendments to ensure on-going compliance with regulated accessibility standards and legislated obligations. Farber will provide advice and direction on the implementation of this Policy.
Supervisors and managers will ensure that they and their employees are familiar with this Policy.

Monitoring and Contraventions:

Supervisors and managers will monitor current practices to ensure compliance. Failure to comply with this Policy may result in disciplinary action, up to and including dismissal.


The Organization is committed to being an employer of choice in Ontario by creating a workplace that prevents and removes barriers to accessibility.

Human Resources Contact:

Please e-mail Natasha Mills, Director of Human Resources at or call 416.496.3737, if you have any questions regarding the AODA policy statement.